What to expect
How your visit works
Visiting us should feel calm and simple. Here's what to expect from the moment you book to the support you get after you leave, so you can arrive knowing exactly how your appointment will go.
01
Schedule a free 15 phone consulation
Once you fill out the contact form, we will reach out by email to schedule your consultation. We will call you during your consultation time and we will assure our services are a good fit for your needs. During this appointment we can schedule your intake appointment.
02
Before you arrive for your first appointment
Please fill out your intake forms ahead of your appointment. Once we set up an intake appointment, we will send your digital intake paperwork. You will receive appointment reminders to your mobile phone and email address.
03
Virtual or in-person check in
If you have an in-person appointment our front desk staff will check you in and help you settle into the waiting area. If you have a virtual appointment, please follow the link provided in your appointment reminder and use the "KNOCK" button so your provider can let you in to the visit.
04
Your Intake Assessment
During your intake assessment, your practitioner will take time to listen, review your history, talk through your current concerns, and create a plan. Most first visits take 90-120 minutes, and there's always room for your questions. We will schedule our follow up visit at this appointment.
05
Your care plan
We will send a copy of your treatment plan to your email within 72 hours. We encourage you to reach out to your provider by email between appointments if you have any questions or concerns, or if you would like to make changes to your current plan.
06
Follow-up & ongoing support
Before you leave, we will book your follow-up visit. If questions come up later, just get in touch with your provider by email. Our providers respond to your questions directly during their regular business hours. Please be aware our clinic does not offer urgent, emergency, or oncall care. If you are in mental health crisis or you are having an emergency, please call 911 or go to the nearest emergency room.
Your Visit
Frequently Asked Questions
We want you to know what to expect. These are some frequently asked questions, If your questions is not answered here, please send an email and we will follow up ASAP. Admin@echohealthcare.org
01
Will you bill my insurance?
We will bill your insurance based on the insurance information provided in your intake paperwork. Please keep us updated with any change to your insurance right away. We are in-network with most Minnesota insurance plans including: Aetna, BCBS, Cigna, Health Partners, Hennepin Health, Medica, Optum, United, UBH, UHC, UMR, UCare, Medicare and Medicaid.
02
What will my out-of-pocket cost be?
Each insurance plan provides very different benefits. We are in-network with most insurance plans and we will verify that we are part of your network prior to your first appointment. For detailed information we suggest contacting your insurance company to ask about coverage. We can provide our common visit codes so you can check your out-of-pocket cost prior to your first visit.
03
Do you provide testing for ADHD?
Yes, we provide ADHD testing and treatment for both children and adults.
04
What if I don't know which provider I want to work with?
Please let us know the concerns you are facing and the services you are looking for and we can schedule a consultation with a practitioner who meets your needs.
05
How does a current patient request medication refills?
You will contact your pharmacy for medications refills. If you are prescribed a controlled medication, you must email your provider to request a refill when you have 7 days of medication remaining. By contacting your provider in advance, you can prevent a gap in access.
06
Follow-up and ongoing support
Before you leave, we will help you schedule any follow-up visits. Between appointments, our team is happy to answer questions by email. Please be aware our clinic does not offer urgent, emergency, or oncall care. If you are in a mental health crisis or you are having an emergency, please call 911 or go to the nearest emergency room.
07
Rescheduling and cancellations
Plans change — we understand. If you need to move or cancel your appointment, please let us know at least 72 hours in advance so we can offer the time to another patient.